CDD Operations Officer at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the following position:

Job Title: CDD Operations Officer

Job ID: 425872
Job Function: Commercial Banking Clients
Location: Lagos

Job Purpose

• To ensure Periodic review is carried out on SME Customers who are due for review.
• To ensure review of all alerts on Detica DRR
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.

Key Roles & Responsibilities
Periodic Review:

• To ensure that periodic review is carried out on customers who are due for review
• To ensure status of pending review is communicated to stakeholders
• To ensure completed accounts are sent to the hub to amend review date
• To ensure letters are sent to customers who are overdue for review
• To ensure hard and soft holds are placed on overdue accounts

Detica DRR:

• To ensure review is performed on alerts on Detica DRR
• To ensure status of pending alerts is communicated to stakeholders
• To ensure letters are sent to customers with overdue alerts
• To ensure hard and soft holds are placed on overdue accounts

Reports

• Status of pending reviews
• Status of pending alerts on Detica DRR

KYC/ML Responsibilities

• “Ensure I remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:' identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers'.

Operational Controls
Ensure all control gaps existing in key responsibilities stated above are closed and all existing control measures are adhered to.

Measurement and Metrics
Agree baseline metrics with manager for performance measurement. Productivity metrics should also be captured weekly and monthly as necessary.

Key Relationships
Branches, Relationship Managers and other SCB departments.

Contributes To

• Operational Excellence achievement
• Deeper Engagement with partners
• Improvement in matrices reported

Judgement/Complexity

• Ability to manage dependencies on colleagues and get the desired outcome
• Achievement of satisfactory audit

Know How and Experience

• University Degree and experience in relevant field.
• A broad and in-depth knowledge of banking practices with relevant working experience CDD.
• A good working knowledge of risk management.
• Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
• Good inter-personal and management skills.
• Ability to manage the operation of computer systems – eBBS.
• Microsoft skills – Spreadsheets and word processing.
• Good organization skills

Customer Charter

• Attend to and resolve 100% of daily queries
• To ensure stakeholders are aware of accounts due for hard holds.

Qualifications & Skills

• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies

Application Closing Date
23rd April, 2014

Method of Application
Interested and qualified candidates should:
Click here to apply online