Head of Operations, Banking at a Financial Technology Company - Karisfined Edge Solutions

Karisfined Edge Solutions - Our client, a Financial Technology Company pushing the boundaries in cash digitization and data led consumer services, is recruiting to fill the position below:

Job Title: Head of Operations, Banking

Location: VI, Lagos
Employment Type: Full-time
Level: Middle Level

Responsibilities

• Supervise and coordinate operations activities on a daily basis
• Maintain a highly motivated, skilled and trained workforce with operations
• Ensure that all activities and process undertaken by operations unit conform to set standards pertaining to banking policies
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
• Ensure technical, banking and operation policies are efficiently and appropriately achieved
• Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities.
• Reconciliation of all POS terminal transactions
• Safeguard customer data and protect against fraud through management of authorization levels and access rights.
• Ensure that effective documentation is in place, in the form of user guides and implement operational policies.

Customer Service:

• To establish and maintain appropriate management of treasury liquidity position of the company at every point in time
• To ensure that loan account debit position is reduced to the barest minimal for reduced loan interest at the end of the month
• To coordinate instant transfers to various company bank account to meet disbursement needs

Leadership:

• Develop and manage a team of well-trained, focused and motivated Banking Services staff
• To demonstrate and /or develop a proactive “change the Bank mindset”
• To ensure deliverables of team assigned
• To perform any other duty assigned by management from time to time.

Requirements

• Bachelor's Degree qualification.
• 5 -7 years experience as HOP, preferably in Fintech / Bank Operations
• Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
• Experience building, leading, and managing a team of direct reports.
• Must have firsthand knowledge of agents -aggregator management.

Application Closing Date
12th March, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Head of Operations" as the subject of the email