Customer Care Officers at a Top Automobile Company - Hasky Consulting Limited (Lagos & Oyo)

Hasky Consulting Limited - Our client, a foremost and top Automobile company in Nigeria, urgently requires exceptional individuals to fill the vacant position below:

Job Title: Customer Care Officer

Locations: Lagos & Ibadan - Oyo
Employment Type: Full Time

Main Purpose

• Perform service marketing activities to attract potential customers
• Manage relationships with existing clients and customers to ensure continued patronage and loyalty to the brand

Job Description

• Continuously source for new accounts and customers and market After sales service offerings to prospective clients
• Cross-sell and up-sell value added services to customers
• Manage relationships with existing customers
• Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
• Gather information on competitors, suggesting strategies for to attain a sustainable competitive advantage
• Monitor market trends and brand performance.
• Follow up with Sales customers for potential conversion into After sales customers
• Provide updates to customer as to the status of their vehicle repair as required.

Who Are You?

• Exhibits strong sales & customer service skills.
• Demonstrates solid organizational abilities.
• Smart and Presentable
• Demonstrates strong leadership skills.
• Possesses basic computer skills.
• Ability to drive will be an added advantage

Qualifications

• OND / HND / B.Sc in Marketing, Business Administration or other related field
• 3-5 years’ back-to-back Sales or customer service experience
• Ability to meet deliverables
• Very sound in Microsoft office
• Excellent oral and written communication skills
• Highly emotionally intelligent to manage clients & colleagues.

Skills Required:

• Analytical and problem-solving skills
• Work Planning and Management
• Organization, prioritizing and the ability to handle a complex, varied workload
• Strong decision-making skills
• Time management skills
• The ability to manage projects
• Team working
• Attention to details but also the ability to see the implications for the bigger picture
• Customer Service.

Application Closing Date
17th April, 2021.

How to Apply
interested and qualified candidates should send their Applications and CV to: [email protected] using the most preferred location and Job Title as the subject of the application.

Note: Ibadan Applicant: Our most Ideal candidates will be those based in Ibadan with relatives in Lagos to stay with for some weeks before their final deployment to Ibadan or those based in Lagos but looking forward to relocating to Ibadan.