Room Attendant / Room Boy at a Luxury 4-star Hotel

A luxury 4-star Hotel located at the residential area in Durumi, near American Int’l School, Abuja is recruiting suitable candidates to fill the position below:

Job Title: Room Attendant / Room Boy

Location: Abuja (FCT)
Reports To: House Keeping Supervisor
Employment Type: Full-time

Position Summary

• Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
• He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally,maintain complete knowledge of correct maintenance and use of equipment.

Duties And Responsibilities

• Enters and prepares the room for cleaning.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g.steam clean carpets, spring cleaning, super cleaning etc.) as required
• Cleans guest bathroom/bedroom/floor corridor.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean part of the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to the floor plan.
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorize to enter in guestrooms for cleaning and providing turn down services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.

Requirements

• A Secondary School Diploma is preferred,
• Physical mobility and stamina required,
• Ability to follow instruction,
• Detail-oriented,
• Professional attitude is required,
• Ability to work independently.

Experience:

• Previous hotel-related experience desired.

Prerequisites:

• Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Application Closing Date
7th May, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the "Job Title" as the subject of the email.