CARE International is a global leader within a worldwide movement dedicated to saving lives and ending poverty. We work in over 94 countries around the world to provide over 1000 poverty-fighting development and humanitarian aid projects.
We are recruiting to fill the position below:
Job Title: Complaint, Feedback and Protection Assistant
Locations: Dikwa and Rann, Borno
Employment Type: Full Time
Job Summary
Strengthening the accountability system in the organization especially the distribution activities going on in the Northeast including managing day to day accountability feedback that includes handling of complaints as received from a range of stakeholders such as project participants.
Ensure meaningful access, safety and dignity in humanitarian aid.
The following elements must be taken into account in all humanitarian activities and equal participation of women, girls, boys and men in livelihoods programming This position will mainly assist in:
Job Description
Safety and Dignity, and Avoid Causing Harm:
Prevent and minimize as much as possible any unintended negative effects of the intervention which can increase people’s vulnerability to both physical and psychosocial risks:
Ensures the communities reaching the food distribution easily (e.g. walking distance)
Make sure the food distribution points far from military installations or any other risks (this can also be part of observations)
Ensure the community feel that everyone is properly informed about the locations and the timing of the food/ NFI distribution.
Ensure there is the drinking water at the site
Ensure there is gendered latrines
Ensure Shade in place for protection of the project participants
Meaningful Access:
Arrange for people’s access to assistance and services - in proportion to need and without any barriers (e.g. discrimination).
Pay special attention to individuals and groups who may be particularly vulnerable or have difficulty accessing assistance and services.
Accountability:
set-up appropriate mechanisms through which affected populations can measure the adequacy of interventions, and address concerns and complaints.
Participation and Empowerment
support the development of self-protection capacities and assist people to claim their rights, including not exclusively - the rights to shelter, food, water and sanitation, health, and education.
Livelihood Responsibilities:
Ensure the meaningful participation of women and girls rather than mere token representation. For example, supporting women’s farming collectives or carrying out quick orientation programmes for women prior to skills training can be a useful strategy
Ensure that both women’s and men’s security concerns are addressed to enhance participation in decision-making, distribution, training and planning processes. For example, providing safe means of transportation, safe spaces for children, avoiding the promotion of livelihood activities that expose women to risks (for example fetching firewood unaccompanied) or social discredit.
Ensure Inclusion of marginalized populations in programme activities (e.g. the disabled, elderly persons, young married girls and victims of gender-based violence). For example, a useful strategy is to establish mutual referral systems among agencies to direct gender-based violence survivors to the right place for livelihood assistance.
Ensure women and men are involved in planning and implementing all livelihood programmes.
Education / Training
Required:
Degree / Diploma in Social Sciences or Humanities
Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post-conflict development contexts.
Desired:
Postgraduate Degree in a related field.
Experience:
Required:
At least 2 years experience in Nutrition, Biology, Public Health, Nursing or food aid support.
A good experience in supervision is required.
Experience with survey methodologies, nutrition assessment and relevant data analysis.
Desired:
Previous experience working with an INGO or a Development organization.
Technical Skills:
Required:
Experience in data collection, collation, analysis, and report writing
Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
Commitment to CARE’s Core Values of Transformation, Integrity, Diversity, Excellence and Equality
Proven ability to prioritize tasks and meet deadlines
Stable, moral, reliable and robust character and a good team-player
Excellent communication skills
Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills.
Desired:
Good knowledge of the intervention area/s and local context
Previous humanitarian programming experience
Knowledge of the local language (Hausa, Kanuri).
Competencies:
Strong level of autonomy to provide independent follow through on processing issues and concerns
Excellent planning, organizational and time management skills
Integrity
Details focus
Strong team player
Strong problem solving, analytical, operational, and coordinating abilities
Good interpersonal, oral and written communication and presentation skills
Strong customer service focus and ability to work well with people from various backgrounds and cultures at all levels in organization.