Technology Help Desk Officers at a Leading Mortgage Bank

A leading Mortgage Bank in Nigeria located in Abuja is currently recruiting suitable candidates to fill the position below:

Job Title: Technology Help Desk Officer

Location: Abuja

Education & Experience

• A Bachelor's Degree in IT related field (Computer Science, Computer networking, Programming and Information Systems) required.
• Significant work experience in a directly related field combined with appropriate training / certificate is an added advantage.
• Minimum of 3 years related work experience
• Experience in the Banking sector is an added advantage
• Our ideal candidate must be experienced in ICT operations in a Banking environment.

Job Competencies, Capabilities and Key Skills:

• To be responsible for deploying, installing, configuring, testing and maintenance of ICT hardware and software and ensure relevant documentation is developed and kept up to date.
• To assist in managing the Bank's on line payment platforms; Internet banking, NIBSS, USSD, Mobile payments etc
• To monitor, manage and ensure that the inventory of ICT hardware and software is always accurate and up to date in the ICT asset database.
• To assist with IT related customer queries, errors and disputes and provide solutions.
• To work as part of project teams to help deploy new services and equipment
• To take appropriate responsibility for enforcing IT security procedures consistent with the needs of the service and in accordance with policies.
• To maintain a professional, customer focused rapid response service to all stakeholders ensuring customer needs are always met as measured by high satisfaction levels and to perform any other task as may be assigned.

Application Closing Date
13th May, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.