Operation Manager at an Appliances Company - Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Operation Manager 

Location: Lagos
Employment Type: Full-time

Job Details

• Manage and supervise the day-to-day operational and tactical aspects of installing and servicing HVAC projects and service agreements.
• Improve operational management systems, processes, and best practices
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Purchase materials, plan inventory, and oversee warehouse efficiency
• Implements quality assurance programs/procedures to ensure customer satisfaction and to strengthen customer relationships.
• Fosters a culture that ensures excellent customer service by confronting issues openly and quickly, and resolving customer complaints/dissatisfaction.
• Manages Project Managers, Supervisors, and Technicians and assesses training needs by selecting training programs for team members.
• Challenges others to develop as leaders while clarifying roles and responsibilities.
• Participates in all programs relating to performance evaluations and career development planning
• Perform quality controls and monitor production KPIs
• Improve customer service by attending to customers complaint about the product and services

Requirements

• Degree in Business, Operations Management or related field
• Candidate must have 5- 6 years of work experience in a similar role
• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiar with business and financial principles

Application Closing Date
13th July, 2021.