Customer Success Executive at PropertyPro Nigeria

PropertyPro.ng (formerly ToLet.com.ng) is a world-class real estate property center platform powered by the consolidation of ToLet.com.ng and Jumia House Nigeria (formerly Lamudi) which was acquired by ToLet.com.ng in October 2017. The name change reflects the company's broader commitment and its expertise in driving the innovations needed to shape the future of real-estate search solutions.

We are recruiting to fill the position below:

Job Title: Customer Success Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Communicating with subscribers to understand their needs and explain product value.
• Building relationships with subscribers based on trust and respect.
• Collaborating with internal departments to facilitate subscribers needs fulfillment.
• Collecting and analyzing data to learn more about subscriber behavior.
• Keeping accurate records pertaining to inventory and and subscriber activities
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a customer advocate with a focus on improving the buyer experience.
• Develop and implement retention strategies of current subscriber base
• Onboarding new subscribers
• Tracking subscribers behaviour to Improve on user-experience.
• Inventing new products to improve user experience for both subscribers and users.
• Prepare and submit progress reports at agreed intervals.
• Developing subscribers communication processes and content
• Guide customers on product usage while driving customer self sufficiency.
• Solicit client feedback on product features and capabilities.
• Ability to Lead and direct a team of people.

Qualifications

• Candidates should possess a Bachelor's Degree with a minimum of 5 years work experience.
• Previous customer-facing experience at a high-growth company
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Ability to think analytically to solve customer problems
• Customer Empathy
• Listening and communication skills
• Service oriented mindset
• Ability to grasp basic technical concepts.

Application Closing Date
20th July, 2021.