Team Member, Enterprise Applications Support at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Enterprise Applications Support

Location: Nigeria

Job Objective(s)

• Documentation of Enterprise architecture baseline
• Process optimization
• Project Delivery Effectiveness
• Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data
• Issue Closure within TAT
• Adhoc

Minimum Education Qualifications

• First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information Systems component
• A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential

Previous Work Experience Requirements:

• 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc) for BO

Skills required:

• Applications support (ASUP L2)
• IT Operations (ITOP L2)
• Problem management (PBMG L3)
• Information security (SCTY L3
• Service level management (SLMO L2)
• Configuration management (CFMG L3)
• Change management (CHMG L3)
• Release and deployment (RELM L3
• Supplier relationship management (SURE L2
• Learning & development management (ETMG L3)
• IT estate management (DCMA L3)

Knowledge:

• Change management experience gained within a large / complex operational business environment
• Product Knowledge and Experience
• Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels
• Ability to optimize or redesign process flows to meet project requirements

Application Closing Date
Not Specified.