Operations Officer at a Finance Company - Maurice Xandra Solutions Limited

Maurice Xandra Solutions Limited - Our client, a key player in the Finance Industry, is recruiting to fill the position below:

Job Title: Operations Officer

Location: Lagos
Employment Type: Full-time
Department: Operations
Report to: Head, Operations
Supervises: Field Operatives 

Job Summary

• Operations Officer will be responsible for ensuring operational excellence in the coverage area through routine supervision, clients’ engagement, real-time incident reporting, and response.

Strategic Tasks

• Clients’ engagements and security/safety needs assessment
• Security risk assessment
• Provide Leadership to the Guard force
• Responsibilities
• Provide supervision to operatives 
• Interfacing with clients to ascertain security needs
• Ensuring discipline amongst guard force
• Routine beat patrols
• Incident Investigation
• Incident report writing
• Law enforcement agencies liaison
• Onsite training of Guards
• Ensuring clients satisfaction and retention.

Key Performance Indicators (KPI)

• Clients’ satisfaction, contract retention, and business referral through existing contracts
• Rate of Guards Turnover
• Number of breaches, sanctions, and restitution for coverage area
• Loss prevention efforts and interventions 
• Performance evaluation by clients.

Preferred Qualifications 

• First Degree in a relevant field

Minimum Experience:

• 3 - 5 years relevant experience in Security Operations 
• Professional Membership in a related field is an added advantage.

Skill & Competency Requirements:
Core Skills:

• In-depth understanding of the organization’s business
• Excellent guards management skills
• Good understanding of security operations
• Adequate training and guards recruitment abilities.
• Client relationship skills 
• Industry knowledge
• Excellent communication & presentation skills 
• Basic computer skills
• Report writing skills.

Compensation

• Competitive Salary Package.

Application Closing Date
15th August, 2021.