Nicole Sinclair - Our client, a Hospitality Company, is recruiting to fill the position below:
Job Title: Food & Beverage Manager
Location: Abuja (FCT)
Description
We seek to hire a Food and Beverage Manager to manage all F&B operations of the business, ensuring the delivery of excellent guest experience.
Their goal is to maximize sales and revenue through customer satisfaction and employee engagement.
Responsibilities
Manage service in all food and beverage assigned areas and events within budgeted guidelines and to the highest standards.
Work with business manager to generate revenue through the several food outlets
Ensure dining rooms are well prepared and tables and chairs set, linens, glassware, etc. are properly positioned.
Develop and implement routine checklist for waiters, room service staff and events to ensure food presentation standards are followed i.e. temperature, food care etc.
Ensure uniformity in food presentation process in all service outlets.
Ensure that all service staff are dressed in accordance with to the organization’s appearance standards
Conduct monthly beverage inventories
Conduct quarterly china, glass and silverware inventories
Generate requisition forms and keep filed documentation of all stock requested from the store.
Maintain a file for all items received from the store
Acquire feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas
Identify customers’ needs and respond proactively to all of their concerns
Develop new concepts to ensure customer satisfaction and repeat business
Maintain consistency of service by making sufficient preparation for all course events, large parties and reservations that may affect food and beverage service operations
Ensure a pleasant dining experience by collaborating with Executive Chef in the creation of menus and menu pricing as requested
Hire, manage and train staff in all technical and non-technical aspects of their role in line with the organization’s standards of quality and service
Supervise all rooms service personnel
Create, maintain and distribute weekly schedules for staff and communicate changes as appropriate to all
Communicate with service and kitchen staff regarding reservations and/or special events
Conduct pre-shift, pre-meal and/or pre-event meetings with all staff, as may be required
Evaluate, supervise performance and mete out disciplinary actions as needed, in accordance with the organization’s policies and applicable laws
Complete and administer employee performance appraisals
Maximize food and beverage sales by identifying and targeting sales opportunities through marketing (i.e. promos and special events) and by training staff in “up-selling
Protect guests by training staff to adhere to all safety, sanitation, food preparation, food storage and beverage control policies
Communicate and team well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
Handle employee relation issues and review incidents with the Human Resources Department.
Control costs of all food and beverage products by assisting management, as requested, in purchasing, maintaining effective profit and loss controls
Monitor labor costs following demand patterns, budget
Maintain accurate daily and weekly details for service staff and process daily sales reports and other reports as requested.
Competencies / Skills / Requirements
Culinary School Diploma or B.A Degree in Food Service Management or related field is a must
At least 5 years managerial experience in a similar position in a 3 or 4 star hotel / serviced apartment
Proven food and beverage management experience
Up to date with food and beverages trends and best practices
Problem solving skills
Communication skills (verbal and written)
Leadership skills
Guest oriented and service minded
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)