Community Manager at the Space

The Space - Our client is recruiting suitably qualified candidates to fill the position below:

Job Title: Community Manager

Location: Victoria Island, Lagos

Job Description

• Our client is looking to hire a female community manager who will make customers feel welcome and at ease. As a community manager, you are responsible for managing, improving, and leveraging relationships within the coworking space.
• You will be in charge of all operational functions e.g. facility management - ensuring the coworking space is clean, inventory is updated, and vendors deliver without disruption. Member Management - develop a system to manage space, member invoices, and client issues.
• Marketing - Manage marketing campaigns and engagement through email and phone. Business Development and Sales - Conduct onsite tours, CRM, follow up with leads, and sign members up. Provide administrative support across the organization, and manage the entire community.

Responsibilities

• Understand & amplify the total customer experience
• Welcome members and guests on arrival
• Provide information and support as required by members and guests via email, telephone or in-person
• Create and implement processes
• Coordinate other support personnel, handle all vendor negotiations and update vendor logbooks
• Ensure all utility and governance-related bills are treated when due
• Ensure office supplies are always available and keep an accurate inventory of stock and reorders
• Keep updated records of office expenses and costs
• Arrange travel and logistics when necessary
• Ensure maintenance and repairs are carried out when due
• Update calendars and schedule meetings
• Perform other clerical duties such as filing, photocopying, printing and scanning
• Send out invoices and receipts when due
• Update client database frequently
• Manage social media pages as required
• Identify community initiatives that will keep the community engaged.

Requirements

• University Degree with at least 1-year work experience.
• Female
• Must live within Lagos Island
• Must be process-oriented
• Experience with increasing responsibility in either a sales or customer service role
• Demonstrated project management skills
• Experience managing corporate social media campaigns
• Passion for the community
• Interest in working independently with only occasional interactions with the owners
• Fluent in English

Salary
N60,000 / month.

Application Closing Date
12th October, 2021.