Patient Experience Officer at Alpha Mead Group

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.

We are recruiting to fill the position below:

Job Title: Patient Experience Officer

Location: Lagos

Responsibilities

• Greet and welcome patients as they arrive at the facility to provide a friendly and warm atmosphere.
• Provide patients or families with information on some of the department’s services, procedures and protocols.
• Determining the nature of care needed by patients and direct them to the concerned healthcare professional and or appropriate investigation room.
• Responds to patient inquiries regarding the services offered by the unit/facility/organization.
• Provide feedback to patients, handlers, accompanying persons or family members regarding their concerns and complaints.
• Ensure coordination of communication between patients and medical team.
• Perform crisis intervention duties with a view to facilitate resolutions and escalate same after all efforts to higher authority.
• Suggest improvements in a bid to make the system more efficient.
• Engage, motivate and meet monthly with each PEO to review performance status.
• Efficiently and accurately type and produce written and dictated radiological reports within established standards
• Maintain a high standard in discharge of duties within Radiography Services

Qualifications

• Educational Requirement: Bachelor's Degree from a reputable institution in the country
• Field of Study: Business Administration focused on customer service
• Minimum of 1 year work experience in a similar capacity.
• Proficient use of Microsoft Office products required, including Word and Excel and good computer appreciation skills
• Proficiency in Computer navigation and Microsoft programs such as Excel, Outlook, PowerPoint.
• Proficiency in typing, with a minimum of 40WPM.
• Working knowledge of medical terminologies.

Additional Information:

• Proficient with Microsoft Office programs.
• Solid experience in title insurance underwriting, curative, and claims.
• Excellent communication, interpersonal and presentation skills
• Outstanding organizational and time-management skills

Application Closing Date
Not Specified.