Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Quicky Chillis Restaurant Job Recruitment (6 Positions)

Royal Resource Management (RRM) Internship & Exp. Job Recruitment (5 Positions)

International Breweries Plc Trainee & Exp Job Recruitment (6 Positions)

Lagos Chamber of Commerce and Industry (LCCI) Job Recruitment (6 Positions)

PayInvert Job Recruitment (5 Positions)

Save the Children Nigeria Job Recruitment (6 Positions)

Updeal Resources Job Recruitment (4 Positions)

Catalyst Path Consulting Graduate & Exp. Job Recruitment (18 Positions)

Eunisell Limited Graduate Trainee and Exp. Job Recruitment (4 Positions)

Medbury Medical Services Job Recruitment (3 Positions)

Rivy Technologies Limited Job Recruitment (3 Positions)

Royal Power and Energy Limited Graduate & Exp. Job Recruitment (4 Positions)

M-KOPA Nigeria Job Recruitment (5 Positions)

Ekklesiyar Yan'uwa a Nigeria (EYN Project) Job Recruitment (4 Positions)

Adexen Recruitment Agency Job Recruitment (4 Positions)

Uncle Stan's Foods Job Recruitment (3 Positions)

Redswitch Collections Job Recruitment (9 Positions)

FrieslandCampina WAMCO Nigeria Plc Job Recruitment

Husk Power Systems Nigeria Limited Job Recruitment (5 Positions)

Elyon Global Shipping Limited Job Recruitment (3 Positions)

Smartflow Technologies Limited Internship & Exp. Job Recruitment (3 Positions)

Coca-Cola Company Job Recruitment

Meritabode Nigeria Limited Job Recruitment (3 Positions)

Speedaf Express Job Recruitment (6 Positions)

MBIS International Job Recruitment (5 Positions)

Restoration of Hope Initiative (ROHI) Job Recruitment (3 Positions)

TAK Logistics Limited Job Recruitment (4 Positions)

Nova Signature Studio Job Recruitment (3 Positions)

Talent-Nest Recruitment Hub Job Recruitment (8 Positions)

HTT Academy Job Recruitment (4 Positions)

IT Horizons Limited Job Recruitment (6 Positions)

Dangote Group Job Recruitment (14 Positions)

Premiere Urgence Internationale (PUI) Job Recruitment (12 Positions)

Stanbic IBTC Bank Job Recruitment (8 Positions)

Carrot Top Drugs Limited Job Recruitment (4 Positions)

Fairmoney Microfinance Bank Job Recruitment (8 Positions)

Initiative for Agricultural Intervention and Developmental Integration Internship Job Recruitment (5 Positions)

Kinz Global Consult Limited Job Recruitment (4 Positions)

Interrand Homes and Properties Job Recruitment (10 Positions)

500Chow Job Recruitment (11 Positions)

D-Degree Digital Hub Limited Job Recruitment (3 Positions)

Ikeja Electricity Distribution Company (IKEDC) Job Recruitment

EHA Clinics Job Recruitment (3 Positions)

Carbon Nigeria Job Recruitment (3 Positions)

Prestigious Consulting Group Internship & Exp. Job Recruitment (6 Positions)

Crescent Rice Mill Limited Job Recruitment (3 Positions)

Choice Talents NG Graduate & Exp. Job Recruitment (13 Positions)

The Place (Smackers Limited) Job Recruitment (3 Positions)

Binary Consulting Limited Job Recruitment (3 Positions)

Olam Agri Job Recruitment (14 Positions)


Vice President, Customer Experience at Kwik Delivery

Posted on Thu 07th Oct, 2021 - hotnigerianjobs.com --- (0 comments)


Kwik Delivery - We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

We are recruiting to fill the position below:

Job Title: Vice President, Customer Experience

Location: Lagos
Job type: Full-time

Who You Are

  • You are a process-oriented, data-driven operations & logistics manager who is ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
  • You not only possess a rare combination of analytical thinking, creative problem solving, detail orientation and interpersonal skills, but can also drive a core part of our business: making sure our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Do

  • Assist the COO in setting the customer experience goals for the business as part of the annual performance assessment.
  • Develop and deploy the company’s CX strategy, including characterization of strategic customer segments, systematic collection and application of customer experience insights for strategic advantage and growth.
  • Coordinate the various roles associated with CX management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touch-points.
  • Establish and roll-out the company’s CX maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
  • Develop an efficient portfolio of CX insights and analytics that provide an integrated single view of each customer, a 360-degree view of customer experience for each segment.
  • Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.
  • Develop and deploy systematic actions on CX insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer lifetime value.
  • Ensure ongoing skill development and capability-building within the CX management roles and among employees at-large for customer-focused communication, customer experience improvement and innovation, and alignment with customer expectations.

What You'll Bring

  • BA / B.Sc Degree in any relevant field or equivalent practical experience.
  • MBA degree or equivalent will be an added advantage.
  • 8+ years of experience CX management.
  • 3+ years of experience managing or supervising multiple CX roles previously
  • Certified Customer Experience Professional (CCXP).
  • Strong background in customer research and analytics techniques, customer strategy, process improvement, and performance management.
  • Track record of frequent personal interactions with customers.
  • Tech-savvy in evolving technologies.
  • Experienced in navigating ambiguity and change with an entrepreneurial mind-set.
  • Natural leader with the ability to motivate and lead a team, even indirect reports
  • Ability to take initiative and be flexible in a constantly-changing work environment

Life at Kwik

  • Join a diverse, passionate & driven team of all backgrounds
  • Casual work environment
  • Comprehensive health benefits to fit your needs
  • Competitive salary

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *