Operations Manager at Ten Degrees Global

Ten Degrees Global is recruiting suitably qualified candidates to fill the vacant position below:

Job Title: Operations Manager

Location: Ekpoma, Edo
Employment Type: Full-time
Experience Level: Senior level

Job Summary

• We are recruiting for the position of a service-oriented Operations Manager to oversee the daily operations.

Job Description / Responsibilities

• Ensure that incoming staff complies with company policy
• Keeping customers happy and handling complaints
• Maintaining safety and food quality standards
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labour budget expectations
• Run a safe, injury/accident-free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as a primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Communicate all operating policies and/or issues at department meetings
• Training staff to follow restaurant procedures
• Organizing schedules
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Oversee and support all administrative duties in the office and ensure that office is operating smoothly
• Manage office supplies inventory and place orders as necessary.
• Oversee activities pertaining to staff management
• Receive and sort incoming mail and deliveries, and manage outgoing mail
• Develop office policies and procedures, and ensure they are implemented appropriately
• Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
• Manage office budget
• Identify opportunities for process and office management improvements, and design and implement new systems
• Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
• Coordinate daily Front of the House and Back of the House restaurant operations
• Ensure regular entertainment events in our bar to keep our customers constantly entertained and deliver superior service and maximize customer satisfaction
• Conduct comprehensive research, price surveys, and competitive analysis in response to market trends
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant and bar operations

Job Requirements

• B.Sc in Business Administration, Marketing, Accounting, Hospitality Management or related field
• Minimum of 5 years Restaurant experience
• Superb oral and written communication skills;
• Excellence in applying mathematics; application of advanced computing;
• Relevant knowledge of advanced principles related to sales, marketing, administration, management, and customer service.
• Basic Business development skills
• Proven work experience as an Operations Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff
• Familiarities with restaurant management software, like OpenTable and PeachWorks.

Skills:

• Strong leadership, motivation and people skills
• Acute financial management skills
• Leadership
• Conflict Management
• Decision-Making
• People Management
• Data Entry and processing Skills
• Deadline-Oriented
• Budget Development
• Planning and Organizing
• Excellent Communication Skills
• Delegation
• Teamwork
• Negotiation
• Stress Tolerance
• Critical Thinking and Problem Solving Skills.

Salary
N60,000 monthly.

Application Closing Date
6th November, 2021.