Software Support Officer at Zanibal Solutions Nigeria Limited

Zanibal provides a suite of web-based business applications for managing front and back office functions. Our solution empowers your organization with differentiating capabilities and very innovative technology, making it as easy as possible to share and manage business information.

We are recruiting to fill the position below:

Job Title: Software Support Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Document, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Delivering solutions to both technical and non-technical end-users.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Quality testing of new features of the software
• Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Resolving escalated customer complaints without the need for team lead intervention.
• Participation in providing training to customers as required.
• Recognize end-users’ need for additional products and service.
• Update and create online knowledgebase articles to reduce support requests.
• Capture details of each support request in Zanibal’s ticketing system.
• Help test fixes provided by development and incorporates them into client sites.
• Providing training to clients.

Qualifications

• At least 1 year of experience in software support or development/QA role.
• Must have at least Second Class Upper
• Completion of NYSC program.
• Must be a self-starter/quick learner
• Basic experience in using software applications
• Accounting knowledge is a plus.
• Customer service experience is a plus.
• Proficient knowledge of Microsoft Office (Mostly Excel)
• Basic knowledge in Linux command, and SQL, programming skills
• Very Strong troubleshooting skills.
• Ability to think outside the box to solve problems

Application Closing Date
30th November, 2021.

How to Apply
Interested and qualified candidates should send their Resumes to: [email protected] using the Job Title as the subject of the email.