Relationship Manager, Private Banking at Standard IBTC Bank

Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Internal Control professional, who will help guide our work to fulfill our ambitious growth strategy

Standard IBTC Bank is recruiting for the vacant position:

Job Title: Relationship Manager, Private Banking - Nigeria
Job ID: 12694

Location: Nigeria

Key responsibilities

• Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
• Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
• Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
• Manage customer migration between segments, sub–segments and the Private Banking business.
• Proactively and timeously indentifies potential problem accounts and formulates appropriate risk mitigating strategies.
• Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
• Comply with rules, regulations, and legislation governing the financial services industry.

Key performance measures

• achievement of relationship manager sales budget
• Growth / Volume – Customer acquisition and retention
• Client profitability and Risk Management
• Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
• Execution of customer plan

Internal and external relationships

• Internal relationships
• Product specialist assigned to Private Banking business
• Branch Operations
• Group relationships within PBB (Personal and Business Banking), CIB (Corporate and Investment Banking), wealth and offshore.

External relationships
Real estate agents, travel agents.etc.

Required Skills and Qualifications
Qualifications

• A first degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
• A Masters degree in Business/Finance or its equivalent would be an advantage

Experience

• Minimum of 5 years relevant banking experience, preferably in a customer facing role and strong relationship management.
• Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management

Required Competencies

• Technical competencies
• Customer Relationship Management
• Sales Planning
• Cross-selling Skills
• Business Development
• Portfolio/Investment Management
• Retirement and Estate Planning
• Negotiation Skills
• Networking
• Business and Financial Advisory
• Knowledge of Asset Management Products
• Customer Needs Identification
• Credit Analysis
• E-Channel Management
• Influencing Skills
• Probing Skills
• Poise
• Interpersonal Skills
• Emotional Intelligence

Personal competencies

• Integrity and honesty – should be custodian of the highest ethical standards in line with the Banks core values
• Professional appearance and confident disposition
• Exceptional interpersonal, verbal and written communication skills
• Leadership, decision making, and problem solving skills
• Sound people management skills
• Strong networking ability
• Good organizational skills and time management skills
• Result oriented
• Ability to work under pressure
• Comfortable with figures
• A wide degree of creativity and latitude is expected
• We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.

Application Closing Date
9th September, 2014

How to Apply
Interested candidates should
Click here to apply