Support Personnel at Owens & Xley Consults

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation. We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Support Personnel

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking to hire the services of a qualified and experienced Support Personnel with apt knowledge of the Bizflow Platform and outstanding customer service skills. The ideal candidate must be tech savvy and must have exceptional interpersonal skills.

Responsibilities

• Communicate with customers and clients.
• Onboard customers on the BizFlow platform.
• Escalate technical issues to the development team.
• Follow up on customers to ensure their experience using BizFlow is seamless.
• Attend to and ensure customer complaints with regards to BizFlow are resolved in the shortest possible time.

Requirements

• Candidates should possess a Bachelor's Degree.
• Excellent communication skills (verbal and oral).
• Excellent people management.
• Ability to remain calm under customer pressure.
• Must be proficient in word document.

Application Closing Date
19th November, 2021.