Senior Analyst, LAN, Voice and Telecoms Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Senior Analyst, LAN, Voice and Telecoms Support

Job Identification: 286
Location: Lagos

Job Description

• Implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future business requirements
• Troubleshooting malfunctions on network components (Avaya system, Campus intelligent LAN, routers & switches wireless, and voice systems to resolve operational issues and restore services
• Setup, configure and support switching, wireless networks, routing, and multi-server environments.
• Managing assigned projects and program components to deliver services in accordance with established objectives
• Responding to enquiries from staff, administrators, service providers, site personnel, external vendors etc. to provide technical assistance and support.
• Implement, and maintain policies, procedures, and associated reports
• Prepare reports, and other documentation for Network Services Support and associated efforts.
• Monitor and analyze network performance across the organization’s Voice (Avaya), intelligent LANs, WANs, and wireless deployments.
• Monitor Network capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.
• Identify and remedy network performance bottlenecks.
• Install and configure all network hardware and equipment, including Avaya system, routers, switches etc.
• Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other network-related equipment.
• Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
• Proper update of IT asset documents, including maintenance of component inventory and related documentation
• Adhere to change policies and all IT Operations process/procedures and Configuration item
• Perform other duties as may be assigned by the Desk Head, LAN, Voice & Telecoms Support.

Requirements
Education:

• Minimum of a First Degree or its equivalent in an IT related discipline
• Network Certifications e.g. CISCO, Voice an added advantage.

Experience:

• Minimum of 5 years Post -NYSC experience.

Application Closing Date
5th November, 2021.