Customer Service Officer at Fadac Resources and Services

Fadac Resources and Services - Our client provides an array of products and services that cuts across Consumer Electronics, Home Appliances, Small and Domestic Appliances.

They are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ojota, Lagos
Employment Type: Full-time

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Candidates should possess minimum of a B.Sc Degree with 2-3 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working in Electronic sales with customer support.

Application Closing Date
29th January, 2022.