IT Support at an Electronics Manufacturing Firm - Willers Solutions Limited

Willers Solutions Limited - Our client, an Electronics Manufacturing Firm in Lekki, Lagos State, is currently recruiting suitable candidates to fill the position below:

Job Title: IT Support

Location: Lekki, Lagos

Roles & Responsibilities

• IT Help Desk - Daily Technical Support
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Setting up accounts for new users
• VOIP Phone Configuration and management
• Access Control Management
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements

• At least 5 years of experience
• Degree in Computer Science or Information Technology.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Application Closing Date
30th December, 2021.