Ticket / Reservation Officers at Discovery Cycle Professionals

Discovery Cycle Professionals (A Division of Discovery Cycle Limited) is a global network of experienced academics and consultants assembled to provide world-class knowledge-based services globally. DCP has diverse experience across different professional fields and offers a wide-range of multi-disciplinary professional services.

DCP has its headquarters in Abuja, Nigeria. Over the years, DCP has developed a wide range of multi-disciplinary professional services covering both the private and public sectors of the economy through the “DCP Ecosystem”. As part of its regional expansion strategy in West Africa and beyond, the company established its second Country Office in Monrovia, Liberia in 2013. DCP has pioneered leading roles in providing statutory local content and research-based local knowledge which was leveraged on several International Development Partners and Multinational Companies around the world.

Discovery Cycle Professionals is recruiting to fill the position of:

Job Title: Ticket / Reservation Officer

Job Location: Head Office, Abuja
Number of Subordinates: Nil
Reports to: Chief Operating Officer

Responsibilities:

• Core, Essential Responsibilities/ Output Of Position
• Role and Task Complexities:
• Monitor passengers' travel request, and ensure that tickets are issued promptly and accurately.
• Make reservations, bookings and advise customers on reservation status on or before flight departure.
• Prepare tickets sales report on a weekly basis.
• Ensure that seats are not duplicated by coordinating all outlets.
• Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.
• Ensure strict adherence to laid down business policies and procedures.

Requirements
Education:

• A minimum of B.Sc. in Social Sciences, Business Administration or any other related field.

Experience:

• At least 2 years ticketing & reservation experience in travels and tour agency.

Competences
Knowledge:

• He/she must have completed an IATA course on Fares and Ticketing.
• Ability to use the Amadeus, Sabre and other booking platforms on GDS is COMPULSORY

Skills/physical Competencies:

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to listen and effectively communicate accurately important information to prospective clients.
• Ability to use Microsoft Office Suite.
• Ability to work with little or no supervision.
• Developing constructive and cooperative working relationships with new customers, and maintaining them over time.

Behavioural Qualities:

• Great Interpersonal Skills

Other Specifications:

• Applicants MUST meet all the specified conditions before applying
• Candidate MUST be resident in Abuja and should be able to resume within short notice.

Application Closing Date
on or before 3pm, Friday, 19th September, 2014.

How To Apply
Interested and qualified candidates should send their CV's with the Job Title as the subject to: [email protected]