Account Manager at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Ikeja / Apapa / VI / Lekki - Lagos
Employment Type: Full-time
Sub-department: Business Development Position level
Reports to: Territory Manager
Direct Reports: Critical relationships: Division Head, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’

Overall Job Purpose

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory.
• The role ensures an excellent client experience at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Key Result Areas
Achieve set revenue growth:

• Achieve sales targets by developing new business with existing and potential clients within the territory.

Good performance defined:

• Agreed revenue targets are met within defined time frames.
• Ensure contracts are put in place for customers.
• Take solutions and consultative sell approach to ensure clients needs are accurately met.

Good performance defined:

• A structured plan created and followed through to the achievement of targets.
• Create and implement a structured plan to achieve set targets.
• Undertake cold calling, ensuring that the number of calls meets call targets as set by management.

Good performance defined:

• Call targets met.
• Schedule and attend client meetings, ensuring that number of meetings meets targets as set by management.
• Participate in sales campaigns to drive revenue and increase product growth.

Good performance defined:

• Attendance at industry-related meetings/events and/or seminars.

Weighting: 70%

• Grow product sales.
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
• Work with product managers to prepare proposals and detailed costings and prepare contract documents for review.
• Develop new business relationships.
• Present effective and professional presentations on ipNX products and services.
• Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.

Good performance defined:

• Sales Tracker is 100% up to date and accurate at all times.
• Develop, maintain and apply a high-level knowledge of ipNX’s portfolio of products and services.

Good performance defined:

• Accurate and current knowledge of ipNX’s products and services.
• Report on sales, activity, and performance.
• Ensure activities comply with legal and ethical standards as well as ipNX policies.
• Actively monitor market trends through personal contact with clients and industry associated meetings/events and seminars. Provide feedback to Head of Division.

Delivers an outstanding client experience:

• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded:
  • Good performance defined: All clients are transitioned smoothly to the relevant account team.
  • Weighting:15%
• Proactive and responsive to clients and prospective clients.
• Deliver an outstanding sales process and sales support to clients.
• Proactively develop and improve processes to service clients.
• Transition new clients smoothly and successfully to the account management team at all times.
• Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.

Works in collaboration with the team, developing good working relationships:

• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets:
  • Good performance defined: Fosters good teamwork. Strength of working relationship with the team. Works in a collaborative way with the team.Increased understanding of clients and their requirements and what makes our service valuable.
  • Weighting:10%
• Contributes to healthy competition within the business development team.
• Ensure successful communication/works with all areas of the business.
• Develop strong relationships with clients and fellow ipNX employees.
• Accurate transfer of information from the prospect/client to the account management team.

Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements:

• Complies with all local legislative requirements:
  • Good performance defined: Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
  • Weighting: 5%
• Adheres to company policies and procedures and the corporate Code of Conduct.
• Ensures personal adherence to workplace health and safety requirements and either address or brings to management’s attention when others are in breach of these requirements.
• Acts in an ethical way when dealing with company assets and other people.

Job Specification
Education:

• B.Sc in Marketing / Sales / related disciplines

Technical Skills:

• Experience in a b2b sales environment; consistent track record of success in achieving and succeeding sales targets; proven ability in targeting new business opportunities; a confident negotiator with proven ability to close the deal; a positive and determined approach to researching and analyzing new business opportunities.

Industry Experience:

• Knowledge of the market, competitor behavior, and strategy.

Management skills: N/A

Personal Qualities:

• Ability to generate ideas and solutions; self-motivated and results-driven; excellent relationship management skills; team player; innovative; a genuine interest in news and current affairs; excellent organizational and time management skills; attention to detail and ability to work under pressure. Proactive determined business hunter.

Technology Skills:

• Good Microsoft office suite competence, CRM competence

Language Skills:

• Fluent English

Communication Skills:

• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Application Closing Date
31st January, 2022.