Productivity & Business Support Manager at the British High Commission (BHC)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

We are recruiting to fill the position below:

Job Title: Productivity & Business Support Manager

Job Ref.: 01/22 LOS
Location: Lagos
Grade: B3 (L)
Type of Position: Fixed Term
Duration of Post: 12 months
Start Date: 1 February 2022
Type of Post: British Deputy High Commission
Job Subcategory: UKVI (UK Visas and Immigration)
Job Category: Other British Government Departments (Partners across Government, including UK Visas)

Main Purpose of Job

• Manage overall section performance for processing and dispatch of completed applications;
• Ensure vignette management and control processes are in place and secure to meet daily operational demands;
• Provide support to the regional Supplier Relationship & Services team (20%). Assist relationship management through performance monitoring, dealing with internal correspondence, daily appointment management and undertaking monthly performance analysis;
• Provide support to the Integrity Manager Network (20%). Completion of weekly reporting to the Regional Manager and other Integrity lead managers, undertake integrity and compliance visits to assure appropriate UKVI security procedures are being properly adhered to, and draft monthly performance analysis;

Roles and Responsibilities

• What will the jobholder be expected to achieve?:
• Undertake daily vignette custodianship in the UKVI office;
• Deal with operational correspondence on a daily basis; ensure high profile and sensitive cases are nursed through stages of processing, address and resolve complaints, and manage key stakeholder relationships;
• Manage the processing, security and integrity of the passport bank, and assure monthly sweep of unresolved cases;
• Manage logistics for UKVI staff and guests: Arrange hotel booking, flights and transport arrangements for official travel in and out of Lagos
• Direct managing of at least three staff and responsibility for UKVI team. Opening and maintaining staff appraisals throughout the reporting year; delivering completed appraisal and MTRs to schedule. Counter-signing where appropriate;
• Develop and agree objectives to support an evolving business model and team tasks;
• Perform other ad-hoc duties at special request to support British Deputy High Commission and UKVI business delivery

Job Requirements
Essential Qualifications, Skills and Experience:

• Employment will be subject to obtaining the appropriate security clearance. Please note that only nationals of UK, EU countries, USA, Canada, Australia, New Zealand are likely to meet this requirement
• Good communication and interpersonal skills. Able to establish and maintain key stakeholder relationships
• High level of organisational and coordination skills, including the need to prioritise, manage performance, and proactively identify and resolve problems
• Excellent standard of written/spoken English

Desirable Qualifications, Skills and Experience  

• Previous experience working in an office based environment, internationally, or in Visa Section or official Government office

Required competencies:

• Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service

Salary  
N 573,296.78 / Month.

Application Closing Date
17th January, 2022.