Customer Care Representative at a Leading Travel Agency - MyStaff Consulting Limited

MyStaff Consulting Limited - Our client, one of the leading travel agencies in Nigeria, is recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Isolo, Lagos
Employment Type: Full-time

Role / Reponsiblities

• Must be able to attend to customers with complaints and questions
• Grant customer access to vitalinformation about products and service
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• redirect unresolvedcases to management for resolutionand provide background information as necessary

Duties

• Must have a good rapport with customers
• Must have verbal and written skills
• Excellent listening skills
• Must have good phone etiquette
• Dedication tocustomer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in a fast-paced environment,
• Ability to convince customers.

Qualifications

• HND
• 1 - 2 years work experience
• Skilled at handling customers effectively and efficiently.

Salary
N40,000 Monthly.

Application Closing Date
31st March, 2022.