Customer Support Engineer - NES (North) at a Telecommunication Company - MacTay Consulting (6 Openings)

MacTay Consulting - Our client, one of the major actors in the telecommunication sector is recruiting to fill the position below:

Job Title: Customer Support Engineer - NES (North)

Locations: Kaduna, Kano, Katsina, Nasarawa, Sokoto and Zamfara
Employment Type: Full-time

Core, Essential Responsibilities

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Build and maintain relationship with key state/local government officials and other political influencers.
• Sustain the right organizational culture and behaviors by demonstrating the vital behaviours every time.

Duties

• Manage Enterprise customer for technical perspectives
• Manage NES contractors
• Manage internal stakeholders

Creativities (improvement/innovation inherent):

• Ability to leverage relationships in ensuring set targets are achieved on time and within cost
• Ability to harness skills for problem solving and management of unconventional situations.

Requirements
Education:

• First Degree in Engineering or Science related discipline
• Numerical/data analysis skills

Experience:

• Minimum of 3 years working experience in data processing, data analysis, and data presentation space/field
• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
• Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.

Training:

• Report Writing and presentation.
• Microsoft Office Suite.
• Time Management.
• Emotional Intelligence.
• Vendor Governance.

Functional Competencies:

• Stakeholder engagement
• Ability to work and deliver under pressure
• Interpersonal skills
• Communication Skills (Oral & Written)
• Analytical skills
• MS Word,
• MS Excel, & MS Power point
• Record keeping
• Document Management
• Quality Policy
• Quality assurance/Quality Control.

Application Closing Date
10th March, 2022.