Customer Service Representative at Newedge Finance Limited

Newedge is a financial institution established in 2019 and licensed by the Central Bank of Nigeria (CBN) to operate as a Finance Company in Nigeria. Newedge provides Loans, Investment and Financial Advisory solutions to clients across the private and public sectors of the economy. The Company is fitted out with far-sighted financial experts with insightful knowledge of the macroeconomic variables to deliver a tailor-made financial solution to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba Ikeja, Lagos
Employment Type: Contract

Job Description

• Open and maintain accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint
• Determining the cause of the problem, Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Updating account information
• Receiving calls and attending to customers complain and also proffering adequate solution
• Informs clients by explaining procedures, answering questions, providing information
• Updates job knowledge by studying new product descriptions, participating in educational opportunities.

Qualifications / Skills

• Candidates should possess an HND, BSc with 0 - 2 years work experience.
• Excellent verbal and written Communication.
• Computer Proficient.
• Social media savvy.
• Strong Analytical skills.

Salary
N40,000 - N60,000 monthly.

Application Closing Date
18th March, 2022.