IT Operations Supervisor at KPMG Nigeria

Posted on Mon 27th Oct, 2014 - hotnigerianjobs.com --- (0 comments)

KPMG is a global network of professional firms providing Audit, Tax and Advisory Services. Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential.

We are recruiting to fill the position below:

Job Title: IT Operations Supervisor

Auto req ID: 101791BR
Location: Lagos

Roles and Responsibilities

Provide effective coordination for a 7-8 person operations team
Ensure availability of IT systems and infrastructure
Ensure that service desk tickets are managed within client SLAs
Build, configure and deploy laptops and servers with SCCM
Ensure processes and procedures are followed to deliver efficient service
Establishes or recommends policies and procedures for system use, services and security.
Provide project management coordination for projects/programs
Plans and implements system security procedures, to include firewalls, host and client access, file permissions, and user accounts.
Develop technical user documentation
Performs other information technology duties as required to support the work of the unit.

Qualifications and Skills
1. Functional competencies:

Experience in people management
Decision making abilities
Issue resolution abilities

2. Technical competencies:

Service management skills (ITIL certification is required)
Cisco networking skills (CCNP certification is required)
Project management skills
Knowledge of storage technologies (HP, NetApps)
Knowledge of Symantec BackupExec
Working knowledge of virtualization technologies (VMWare and Hyper V)
Hands-on experience with Windows Server technologies (Server 2008, Server 2012)
Knowledge of Windows Active Directory and Exchange 2010
Good understanding of telecommunications systems (Alcatel and Avaya PBX)
Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)

3. Professional competencies:

Result driven with strong analytical skills
Excellent communication skills; written and verbal
Good customer service/relationship skills
Continuous improvement mentality
Ability to perform effectively under pressure

Experience and Background

University Degree in Computer Science, Information Technology or related discipline.
Relevant Microsoft, Cisco or equivalent professional qualification
Minimum of 7 years relevant core IT networking and service desk experience in a multinational environment
Broad knowledge of current IT development and integration technologies and best practice.
5+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls, routers, switches, wireless access points and controllers, and monitoring applications.
Intermediate to expert understanding of firewall configuration and maintenance.

Application Closing Date
Not Stated

Method of Application
Interested and qualified candidates should:
Click here to apply online

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