Project IT Support at Jagal Group

Jagal Group is a leading Nigerian conglomerate with operations in the Oil & Gas, Construction and Manufacturing industries. The company has been growing successfully over the past 40 years, and has become a valuable and respected contributor to the development of the country's economy.

Jagal offers diverse career opportunities across all its business activities. The Group's broad range of industries and services offer rewarding prospects for various professional backgrounds and can satisfy ambitions for a successful future career.

Jagal Group is recruiting to fill the below position:

Job Title: Project IT Support

Ref No: 293
Location: Lagos
Reporting to: Project Information Manager

Purpose / Role

• To provide 1st and 2nd level support of IT hardware, desktop software and business/engineering applications

Key Aims and Objectives

• Ensure that all work is done safely in accordance with company and project HSE procedures
• Ensure that the company IT policies are strictly adhered to
• Resolve reported hardware and software issues, ensuring minimum down time
• Assist in the education of users where reported issues are a result of a users lack of understanding
• Ensure that support issues are resolved promptly and users are fully informed when an issue cannot be resolved immediately.

Prime Responsibilities and Duties

• Monitor Helpdesk software for tickets assigned, process them based on priority and update on completion of work
• Resolve problems to the end user's satisfaction and communicate any reasons for lengthy resolution
• Escalate issues where required to the Helpdesk or appropriate section lead and follow up to ensure completion
• Install, test and configure new computers and peripherals with the standard company software and other applications as directed
• Perform hardware and software upgrades as required
• Monitor company systems to ensure user compliance with company policies and escalate issues found.
• Proactively liaise with end users, analyse any issues found and provide/recommend solutions
• Administer business/engineering applications in accordance with company standards

Requirements

• A minimum of three years experience supporting computers, printers and typical office software in a medium to large company (greater than 50 computers)
• A good understanding of network principals, including TCP/IP, DNS and DHCP
• A good understanding of Microsoft Windows setup and configuration
• Extensive experience installing and troubleshooting typical office applications such MS Office, Adobe Acrobat
• A self-starter that can work with a minimum of supervision
• A proactive person who will use available IT support tools to identify potential issues and resolve them before they become a problem
• Should preferably have formal certification in Microsoft software/servers/databases or in Avaya/Cisco networking
• Someone with a keen desire to develop a career in IT and progress into other areas of IT as well as management

Other Duties:

• To assist the corporate management team in maintaining appropriate professional standards for corporate execution.

Key Internal Interfaces:

• Project Information Manager
• Project Manager
• Engineering Manager
• Project Department Heads

Key External Interfaces:

• Software Vendors.

Application Closing Date
Not Stated.

Method of Application
Interested and qualified candidates should:
Click here to apply online