Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and provide access to financial services.
At Paga, we value, above all else, Collaboration, Ownership, Results Orientation, Integrity, and Innovation (CORII).
We are recruiting to fill the position below:
Job Title: Corporate IT Senior Associate
Location: Yaba, Lagos
Sector: Financial Services
Employment type: Full time
Reporting Line: CIT ManageR
Department: People Operations
About the Role
The CIT Senior Associate will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
He/She will monitor and maintain the computer systems and networks of the organization. It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.
Responsibilities and Tasks
Network Systems (NS)
Design and manage the Windows Domain Network
Support Voice and Data Communication on the corporate network
Server and Network Administration
Monitor and test CIT network performance for potential bottlenecks, identify possible solutions, and work to implement fixes.
Participate in the design, upgrades and implementation of call center solutions
Preserve assets, maintain security, backup, control structures and redundancy
Hardware Systems (HS)
Server machines and Networking Hardware and Servers
Enterprise & Software Systems (ESS)
Install, configure, test and maintain software / hardware and system management tools
Manage corporate application and user creation e.g. email, box e.t.c.
Support the Platform infrastructure installations, maintenance and remediation efforts
Participate in the design, upgrades and implementation of call center solutions
1st Level Functional Support: requests & Incident Management on NS, HS and ESS as assigned through Service desk
2nd Level Functional Support: Problem Management on NS, HS and ESS
Liaising with 1st level functional support and 1st level hierarchical support for change/release management
KPI Report Generation
Attendance and Participation at CIT Team meetings
Other Responsibilities:
As may be assigned by Paga Management
As a resource in CIT and/or Cross Team projects
Participation in OKR as assigned
Knowledge and Skill Requirements
Bachelor's Degree in an analytical field such as Information Technology, Computer Engineering, Computer Science, etc. Masters will be an advantage
At least 5 years work experience
Experience in Networking, PC troubleshooting and diagnosing faults
Working with a Linux OS will be an advantage
Must have completed the mandatory NYSC
Expert knowledge of Microsoft office is essential
Prior work experience gained in service desk or support desk is advantageous.
Managing people
Initiative
Self- driven and hardworking
Organized
Ability to work under pressure and to strict deadlines
Multitask and manage competing priorities
Good team player
Flexibility
Take ownership for workload and is proactive in approach
Creative and resourceful
Good team player
Flexibility
Manage time effectively, personally and on behalf of others
Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
Demonstrate sufficient self-awareness to identify personal strengths and areas for development