Customer Service Operations Officer at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Operations Officer

Location: Palmgrove, Lagos
Employment Type: Contract

Responsibilities

• Ensuring superb customer experience and professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Ensuring timely dispatch of E-advice to customers after payment of dividend.
• Compile reports on overall customer satisfaction
• Recommend potential products or services to management by collecting customer information for analyzing customer needs.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints from the company’s customer experience centre
• Receive all incoming requests on unclaimed dividends through CRM.

Requirements

• Minimum of Bachelor's Degree in Business Management, Strategic Management, Project Management, Operations Management or a related field.
• A minimum of 1 year work experience.
• Previous experience in operations management, especially in the banking sector.
• The candidate should be able to process invalid report from NIBSS
• Ability to liaison with bank service champion to rectify EDMMS issues
• Excellent communication and leadership abilities.
• The capacity to encourage efficiency to realize company goals and profits.

Application Closing Date
10th July, 2022.