Desktop and Mobile Support Engineer at Catena Agency Limited

Catena Agency Limited - We at Catena Agency believe that travelling and studying aboard is a better education than school itself, hence we are positioned to offer assistance to you from the moment you decide you want to study abroad to when you set foot on the campus of your choice.

We are recruiting to fill the below position:

Job Title: Desktop and Mobile Support Engineer

Location: Lagos
Job Category: Computer

Job Description

• Provision of second level desktop and mobile support services for all PC users.
• Provision of daily setup and support services for video conferences and meetings in the primary office locations.
• Installation, configuration and deployment of user-end IT equipment including laptops, desktops, monitors, printers, scanners, personal digital assistants, iphones and other peripherals.
• Provision of second level support for user-end IT equipment.
• Installation of manually installed applications. Provision of second-level support for applications.
• Provision of onsite support during system update, upgrade and deployment projects.
• Participation in the design and implementation of new operational processes.
• Creation, maintenance and improvement of installation procedures, user guides and other process
• documentation within area of authority.
• Accurate and prompt reporting of activities and tasks within area of responsibility as defined by own hierarchy.
• Provision of training and detailed guidance to all users in the effective use of systems, products and services available to them.
• Maintains know-how through technological watch and/or training. Recommendation of technology solutions.
• Within a broad area of competence, investigates issues and other requests for support and determines appropriate actions to take.
• Provide inventory documentation of all IT equipment deployed or retrieved from users.
• Ensure updates are provided to the Inventory Management personnel work activities for meeting and video conference support services work activities for contractor’s user support engineers for offsite meeting location.

Qualifications

• A minimum of a B.Sc. in Computer Science, B.Eng or other related discipline.
• Versatile in Microsoft Windows, UNIX and LINUX environment, Desktop OS and Server (Windows 2000 - 2012; Windows Vista, Windows 7 and Windows 8), backend servers: DC, DNS, WINS, DHCP, EXCHANGE, CITRIX METAFRAME, NETAPP.
• Relevant IT certifications Listed below is a major criteria.
• IT Certifications e.g. CompTIA A+, Microsoft certifications including MCTS (with at least one client workstation oriented certification e.g. Windows Vista, Microsoft Exchange client e.t.c.), MCITP and ITIL.

Application Closing Date
Monday, 22nd December, 2014

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] using Job Title as the subject of the mail.