Account Manager at Klasha Nigeria

Klasha makes it easy for African consumers to shop online. We build technology that allows African consumers to easily access the goods they want on the continent. We enable payments online in local African currencies and can handle the last-mile logistics for our retail partners too. Statistically, Africa is the future, so we believe consumers on the continent should have the same frictionless access to the global e-commerce economy as consumers in the West.

Klasha was founded in Lagos, Nigeria in 2018 and is backed by Techstars, Ginco Investments and a group of notable angel investors. Klasha is run by 20-somethings from five nationalities that speak six different languages between them. Klasha has offices in Johannesburg, South Africa and Lagos, Nigeria.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Lagos
Employment Type: Full Time
Department: Sales

About the Role

• The Account Manager role is a key contributor to the sales organisation, enabling revenue growth and increasing sales by supporting the relationships with assigned clients to promote and secure the use of Klasha B2B & B2B2C products and services.
• The role is also responsible for driving sales and development across the merchant base by building deep partnerships with our clients, opening up access and offering creative solutions.
• Key Results and Objectives will be focused around growing retention, activity, value and volume.
• Additional focus areas would be on response, resolution and client satisfaction rates.

Responsibilities

• Manage an account portfolio of merchants and provide superior customer service ensuring client satisfaction to drive retention and lifetime value.
• Developing and implementing strategic account plans to manage and grow accounts.
• Understanding merchant needs and identifying new business opportunities within your portfolio including preparing volume projections and support requirements necessary. 
• Manage the business and client KPIs, understand and monitor drivers of business to ensure results are delivered.
• Communicating and coordinating with internal teams to deliver required solutions.
• Oversee a seamless integration process and drive adoption and usage of Klasha products and services by working closely with Customer Success and Engineering Teams.
• Deliver expertise, training, education, and guidance to merchants.
• Working with senior leadership to Identify opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets e.g. by gathering referrals.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Create and present weekly account reviews and performance reports for leadership.

 Desired Experience and Skills

• Bachelor’s Degree.
• 2-5 years of experience with business development or account management.
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Presentable, excellent communication, interpersonal, and negotiation skills.
• Excellent French language speaking skills is also an added advantage.
• Well-developed capabilities in problem-solving and crafting efficient processes.
• Highly organised and solution-oriented.
• Detail-oriented and able to prioritise.
• Self-starter and able to work efficiently under pressure.
• English language proficiency is a must.
• Fintech/banking industry experience is a must.
• Comfortable with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change.

Benefits
People are the heart of our business, so we prioritise welfare and offer a wide range of competitive benefits, including but not limited to:

• All the latest technology you need to do your role.
• Allowance for health insurance.
• Headspace and Spill membership.
• Access to a co-working space in your home city.
• One-time home office set-up allowance.
• Budget for French language classes.
• One-time home office set-up allowance.
• Access to Klasha Sessions development training courses.
• Paid birthday day off.
• Team building events.
• Stock options.
• Paid parental leave.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online