Application Support Analyst at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC), a division of Sahara Power Plc, is Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government.

The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners.

This partnership has positioned IKEDC to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. The Company has a customer Population of 657,444 spread across the 11 Business units including Abule-Egba, Akowonjo, Ikeja, Ikorodu, Ikotun, Ipaja, Odogunyan, Ogba, Ojodu, Oshodi and Somolu.

Ikeja Electricity Distribution Company is recruiting to fill the position of:

Job Title: Application Support Analyst

Location: Lagos

Overview of Role

• To provide high quality operational and technical application and systems support to IKEDC's customers and internal business functions.

Accountabilities

Infrastructure Support 70%:

• Provide Tier 3 application support on complex internally and externally developed applications
• Administer and maintain all production and internal environments
• Application monitoring,performance tuning and testing
• Maintain system stability and high availability
• Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
• Manage problems from identification through to deployment
• Applying database and operating system upgrades and updates
• Deploy application releases and configuration changes
• Develop implementation, backup and roll-back plans
• Act as a technical resource for internal and external projects
• Adhere to appropriate departmental and company procedures and policies(i.e. change control, security and auditing, release, configuration, problem and incident management)
• Maintain good working relationships with internal departments as well as third-party vendors and hosting providers

Personal and Team Development 20%:

• Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
• Pro-active in maintaining and increasing the teams and your own technical knowledge
• Identify training needs or requirements for yourself individually and for the team

Documentation 10%:

• Ensure incidents and problems are up-to-date
• Ensure release and configuration request are up-to-date with appropriate and backup plans
• Ensure all technical and non-technical documentation are up-to-date

Critical Success Factors:

• Achieving high levels of user satisfaction
• Demonstration of ownership of problems
• Measured contribution towards the reduction of aged problems
• Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
• System availability meets agreed SLA
• Incidents and problems are resolved within OLA and SLA
• Delivering projects within agreed time frames
• Compliance with departmental procedures and policies

Knowledge & Key Skills

Personal Qualities:

• Strong customer service and support focus with a desire to deliver a high quality service
• Self-motivated and highly professional with ability to take owner ship and responsibility
• Ability to multi-task,work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fastlearner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive"can-do"attitude
• Team player

Functional Skills and Experiences

• 3+year' experience in an hands-on application support lead/manager role
• Extensive problem solving and debugging skills
• Ability to independently apply production upgrades and support the products and technologies
• Experience in providing services to agreed SLA's and OLA’s
• Excellent organizational, interpersonal and communication skills
• Flexible in working out side of core business hours at short-notice

Technical Skills and Experiences:

• 3+ years’ experience in administering Linux and Windows 2008 Server environments
• Experience with supporting multi-tier infrastructures
• 3+ years' experience in supporting and administering Microsoft SQL Server RDBMS
• Experience in supporting Microsoft Windows Server 2008 Application and Web Servers

Desirable:

• Oracle Database Administration
• Scripting(Perl, VBScript)
• Technical degree/qualification
• ITIL Problem Management Certification

Contact Purpose

Infrastructure Analysts:

• Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

IKEDC Staff:

• All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead:

• Individual and team meetings.

Customers:

• Technical escalation point,troubleshooting issues,testing,communicating updates/progress.

Application Closing Date
Not Stated.

How to Apply
Qualified and interested candidates should:
Click here to apply online