Customer Service Officer at Westfield Consulting Limited

Westfield Consulting Limited - Our client, an Event company in Lagos, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Write invoice and thorough follow up on clients
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the company inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• ND or its equivalent
• 2-3 years of experience as a customer service officer
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Application Closing Date
10th September, 2022.