Client Relations Officer at Novarick Homes and Properties Limited

Novarick Homes & Properties Limited is a real estate development company committed to providing affordable, eco-friendly and sustainable housing as well as investment opportunities across the real estate industry for the fast-growing, young, and dynamic population.

We are recruiting to fill the position below:

Job Title: Client Relations Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a driven and passionate Client Relationship Officer to join our growing team!
• As a Clent Relationship Officer, you will act as a point of contact, provide product/service information, answer inquiries, and efficiently address any issues that our clients might face.
• A great candidate for this role will be able to provide the highest service standards, respond quickly to clients, and boost customer satisfaction.
• If you can put yourself in the client's shoes, have excellent communication skills, are enthusiastic, and enjoy assisting people - we want to get to know you!

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• University Degree in Social Sciences.
• At least 3 years experience working in customer support.
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Excellent with data Analysis
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Must have completed NYSC
• Candidates living on the Island will be most preferred for proximity.

Application Closing Date
Not Specified.