Fraud Specialist at Softcom Limited

Softcom Limited creates simple and connected technology tools that solve everyday problems and make growth accessible to all.

We are recruiting to fill the position below:

Job Title: Fraud Detection Specialist (Senior)

Location: Lagos
Department: LCIC

Overall Objective of the Role

• The Fraud Detection Analyst/Specialist will be responsible for detecting fraudulent access attempts, mitigating losses and remediating any impacts as a result of fraudulent activity.
• This role aims to prevent unauthorised or fraudulent transactions while providing a great payment experience for legitimate users.
• The Fraud Detection Analyst/Specialist will be responsible for analysing transaction trends, developing fraud prevention strategies, and executing processes that will help us keep fraud cases low.

Responsibilities

• Review and analyse transaction activity to prevent and detect fraud
• Use and manage the fraud detection software to investigate, document and maintain records of fraud and money-laundering scenarios
• Perform detailed checks, research and investigations to assess the potential for fraud
• Produce thorough documentation and evidence in support of investigations and potential cases of fraud
• Assist with preparation of Suspicious Activity Reports and Cash
• Transaction Reports
• Identify and track current fraud trends by reviewing transactions and account patterns.
• Monitor Merchant transactions and accounts for potential fraudulent activities; Monitor real-time transaction queues and identify high-risk transaction
• Work closely with internal functions including Engineering,
• Customer Success, and Legal & Compliance to result fraud matters
• Prompt and effective customer and merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
• Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback.

Qualification and Skills

• BSc in Computer Science or related fields
• 5- 8 years experience in financial industry
• Good grasp of fintech, banking, payment and related activities
• Proficiency in Structured Query Language (SQL), Advanced use of
• Excel or similar tools, Data Analytics.
• Excellent interpersonal and communication skills.
• Ability to work as a member of a team and share knowledge.
• Excellent problem-solving skills and analytical ability.
• Ability to work well independently and with a team.
• Strong people, interpersonal and relationship skills with a demonstrated ability to manage and influence senior stakeholders.
• Excellent presentation skills.
• Working knowledge of Google suite.

Application Closing Date
3rd October, 2022.

Method of Application
Interested applicants should forward their CVs and Cover letters to: careers@softcom.ng using the job title as the subject of the mail.