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Fraud Specialist at Softcom Limited

Posted on Tue 27th Sep, 2022 - --- (0 comments)

Softcom Limited creates simple and connected technology tools that solve everyday problems and make growth accessible to all.

We are recruiting to fill the position below:

Job Title: Fraud Detection Specialist (Senior)

Location: Lagos
Department: LCIC

Overall Objective of the Role

  • The Fraud Detection Analyst/Specialist will be responsible for detecting fraudulent access attempts, mitigating losses and remediating any impacts as a result of fraudulent activity.
  • This role aims to prevent unauthorised or fraudulent transactions while providing a great payment experience for legitimate users.
  • The Fraud Detection Analyst/Specialist will be responsible for analysing transaction trends, developing fraud prevention strategies, and executing processes that will help us keep fraud cases low.


  • Review and analyse transaction activity to prevent and detect fraud
  • Use and manage the fraud detection software to investigate, document and maintain records of fraud and money-laundering scenarios
  • Perform detailed checks, research and investigations to assess the potential for fraud
  • Produce thorough documentation and evidence in support of investigations and potential cases of fraud
  • Assist with preparation of Suspicious Activity Reports and Cash
  • Transaction Reports
  • Identify and track current fraud trends by reviewing transactions and account patterns.
  • Monitor Merchant transactions and accounts for potential fraudulent activities; Monitor real-time transaction queues and identify high-risk transaction
  • Work closely with internal functions including Engineering,
  • Customer Success, and Legal & Compliance to result fraud matters
  • Prompt and effective customer and merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
  • Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback.

Qualification and Skills

  • BSc in Computer Science or related fields
  • 5- 8 years experience in financial industry
  • Good grasp of fintech, banking, payment and related activities
  • Proficiency in Structured Query Language (SQL), Advanced use of
  • Excel or similar tools, Data Analytics.
  • Excellent interpersonal and communication skills.
  • Ability to work as a member of a team and share knowledge.
  • Excellent problem-solving skills and analytical ability.
  • Ability to work well independently and with a team.
  • Strong people, interpersonal and relationship skills with a demonstrated ability to manage and influence senior stakeholders.
  • Excellent presentation skills.
  • Working knowledge of Google suite.

Application Closing Date
3rd October, 2022.

Method of Application
Interested applicants should forward their CVs and Cover letters to: [email protected] using the job title as the subject of the mail.


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