Telesales Supervisor at Vitalvida

Vitalvida - We provide you with an excellent eCommerce experience as our clients' satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

We are recruiting to fill the position below:

Job Title: Telesales Supervisor

Location: Lagos

Job Description

• We are looking for an experienced operations supervisor to deliver an holistic customer experience whilst managing a team of Telesales staff.
• The Supervisor has the overall responsibility to plan, organize and control all of the day-to-day activities of the sales and logistics team
• Ensure targets are delivered through people management, performance review, reward and individual recognition.
• Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in.
• Provide on-the-ground support for Telesales  associates as they generate leads and close new deals.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Make sure the internal sales processes are strictly adhered to
• Ability to work under pressure to meet tight deadlines is a must 
• Ensure supervision of the telesales team and the delivery agents to make sure 100% delivery of orders/ items daily.
• 100% deposit of cash after every order delivered.
• 100% reconciliation after every delivery run.
• Responsible for 100% Revenue target allocated to the entire Telesales team.

Minimum Requirements / Qualifications

• HND, B.Sc.
• Must be computer literate.
• A minimum of 4 years of experience in sales with at least 2 years experience managing a team.
• Working hours 9am-8pm everyday.
• Experience in an FMCG or Retail background is preferred.
• No shift work
• 1 week day off a week 
• Organization, punctuality and good interpersonal skills.
• Attention to detail.
• Proven ability to handle challenging workload.
• Will be required to work weekend (Saturday).

Report:

• Experience preparing key operational reports.
• Send daily accounting of sales and report to management team etc.

What We Offer

• Salary Range: N80,000 - N130,00 monthly.
• A performance linked bonus
• Tremendous learning opportunities
• A thriving and energetic culture that celebrates diversity and puts people at the heart of what we do

Application Closing Date
Not Specified.