POS Operations Associate at CrowdForce

CrowdForce is building Africa’s Largest offline distribution network. We enable businesses, FMCGs, Government and NGOs collect reliable market data through extensive agent network. At CrowdForce, our mission is to make reliable data and Financial Services easily accessible to everyone. CrowdForce empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.

We are recruiting to fill the position below:

Job Title: POS Operations Associate

Location: Abuja
Work Type: Full Time
Department: Product Operations

Responsibilities
POS Deployment & Inventory Management:

• Collaborate with Product Operations for generating TID 
• Engaging POS manufacturers for terminal configuration 
• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment.
• Receive new Terminals, ensuring correct stocktaking
• Record all stock received and inventory movement to all stakeholders.
• Organize and maintain inventory and storage areas.

Terminal Repairs:

• Diagnose and Repair faulty Terminals (software & hardware issues)
• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution:

• Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements.
• Take responsibility for documenting, tracking and  distribution of POS 
• Execute efficient POS and channels support services in line with agreed SLAs
• Ensure the adherence to SLA’s for terminal repairs 
• Effectively manage complaints for walk-in Agents
• Manage Business communication in a way to promote both innovation and operational initiatives and keep agents, merchants and relevant stakeholders informed.

 Expertise & Experience

• Bachelor's Degree or equivalent in Business, Engineering or a related Technical field from an accredited university.
• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Able to manage tasks effectively and act professionally within the workplace and with customers.
• Proficiency with Microsoft Office Suit
• Experience in configuration, repairing, installation of software and hardware products is a plus
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

Benefits

• Competitive salary 
• Hybrid
• The opportunity to work with great minds.
• Being part of a small, super-dedicated group of very skilled and fun people.
• Paid Maternity Leave 
• Paid Paternity Leave
• Health Insurance 
• Professional Development stipend 
• People Life event package
• Monthly Internet stipend.

Application Closing Date
Not Specified.