Technical Support Engineer at a Top Lending Company - Vantegral Consulting

Vantegral Consulting - Our client, a top lending company that provides zero collateral loans to small businesses in Africa, is recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos

Job Description

• Technical support engineer to focus on backend support while liaising with the customer support team.

Job Summary

• The successful candidate will be responsible for writing tests and supporting the end-to-end test process.
• Whilst this is an Engineering hire, your role will directly impact the customer-facing aspects of the business.
• As a successful candidate, you will be required to run various components and features to identify and fix technical issues in order to ensure our customers view our products as high-quality and functional

Responsibilities

• Write comprehensive tests (unit, integration, E2E, regression, performance, etc.)
• Gathering of product requirements (e.g., functionalities, speed, safety standards).
• Monitor all production stages to ensure safety procedures are followed.
• Run quality controls on components and final products.
• Building automated testing systems for regular checks while writing and developing test environments and test cases.
• Diagnosing and troubleshooting hardware, networking, and software issues while suggesting fixes and improvements.
• Documentation of technical issues and solutions.
• Must be Proactive in real time while liaising directly with the customer support team and other relevant teams to ensure our final products meet our quality standards
• Diagnosing and troubleshooting hardware, networking, and software issues while suggesting fixes and improvements

Requirements

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology or any related field.
• 3 - 4 years’ experience as a Test Engineer or similar role
• Ability to code either in JavaScript and/or Python
• Strong experience using Selenium and Cypress
• Strong experience in automated and manual testing
• Must be familiar with various testing techniques
• Must possess great troubleshooting skills.
• In-depth knowledge of CI/CD
• Proven experience in Quality Management Systems.

Application Closing Date
1st November, 2022.