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We are recruiting to fill the below position:
Job Title Quality Operations Manager
Job Number: 2026081 Location: Lagos
Business: GE Power & Water
Business Segment: PW-PGS Power Generation Services
Role Summary/Purpose
The Quality Operations Manager demonstrates leadership in communicating business goals, programs, and processes in outages, installations, upgrades, etc.
In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
Essential Responsibilities
Partner with CPMs, Service Managers, Installation Managers, functions, etc., and drive operationalizing Quality
For CS outages, engage with the CPM from 12 months before outage and drive operationalizing Quality from PLANNING to CLOSE OUT
Drive Quality & Operation Excellence in CIR, DOR, RCA/NCA, NPS, Audits, Concession, Continuous Improvement, etc.
Drive eTech and RFR rigor for Outages and Installations Serve as the regional champion for Audits, QWI's
Develop & implement Regional and Global Initiatives across PGS Africa Portfolio
Conduct Quality Audits for Outages, Installations and Support Services
Perform GAP analysis and drive Continuous Improvement projects across G&S
Perform KPI analysis, present in Monthly & Quarterly reviews and drive Continuous Improvement initiatives
Perform Outage Analysis and present in Monthly Field Services Review
Assure audit of areas of responsibility for conformance to quality plans, systems, and requirements
Provide quality plans to monitor and report quality delays, control and monitor significant out of tolerance gages
Develop and maintain a communication plan to provide employees with adequate information concerning business goals and objectives
Establish the climate that encourages an open two-way channel of communication whereby employees exchange ideas / suggestions and share information
Qualifications/Requirements
Bachelor's Degree in Engineering or degree with 5+ years of experience in Gas Turbine, Steam Turbine and Generator installation and maintenance
3+ years of experience as a Field Engineer in outages and or installation or Field Services Operations
2 to 5 years of experience as a CPM or Equivalent
Knowledge of GE P&W systems
Computer literate with Word, Excel and Power Point Green Belt certified (GE Employees)
Must be able to travel inside MEA and outside
Quality certification (i.e. CQE) is preferred
A valid NYSC discharge or exemption certificate will be required.
Must have valid authorization to work full-time without any restriction in Nigeria Desired Characteristics
Desired Characteristics
Additional leadership experience in the areas of Operations, Manufacturing, or Quality is preferred
Six Sigma Green Belt Certified (GE Internal Employees)
Executive level presentation skills
Demonstrated ability to excel in all customer service areas
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to manage multiple priorities under tight deadlines
High attention to detail and accuracy
Ability to take assignments to successful completion
Strong team player and charismatic leader, capable of selling ideas and managing change