Senior Technical Support Consultant at iStore Nigeria

iStore Nigeria is the home of everything Apple and more. Trade-in in-store, it's that much easier to get the new product you love at the price you'll love even more.

We are recruiting to fill the position below:

Job Title: Senior Technical Support Consultant

Reference Number: 2210SnrSupportNigeria
Location: Abuja

Description

• To ensure iStores provide customers with a professional and quality level of support service. This includes: first Line support, warranty repairs, data transfer, troubleshooting, third party product connections and configuration.
• iStore candidates may be subjected to pre employment tests.

Responsibilities

• Ensure all processes are followed
• Responsible for level of customer service of team and desk
• Systems management
• Theft loss and stock control
• Training and development of technical team and sales team on technical issues
• People management.

Requirements
Qualifications:

• Minimum - Matric
• Tertiary relevant qualification preferred
• Latest Apple certification obtained SEED and ASTO up to date

Experience:

• 1+ year working as a Technical Support Consultant in the iStore

Personal Attributes:

• Attention to detail
• Communication
• Technical and professional know how
• Flexibility
• Discipline approach to work
• Efficiency and effectiveness
• Proactively identifies risk.

Salary
Market Related.

Application Closing Date
Not Specified.