Quality Improvement Officer at Iwosan Lagoon Hospitals

Lagoon Hospitals have pioneered advanced medical care in Nigeria. From being the first private hospital in the country to successfully perform open-heart surgery to becoming the first hospital in sub-Saharan Africa to earn accreditation from the Joint Commission International (JCI). We are continually improving to ensure you receive the best treatment possible. 

We are recruiting to fill the position below:

Job Title: Quality Improvement Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Brief

• To coordinate the quality improvement activities and projects in lagoon hospitals.

Summary of Responsibilities

• Monitor and audit compliance with standard operating procedures and policies.
• Participate in the development of Hospital policies and procedures.
• Participate in developing, implementing and maintaining mechanisms to track and evaluate the effectiveness of the quality assessment / performance improvement program.
• On an ongoing basis, assists the Manager, Quality Improvement to prepare for regulatory surveys annually and JCI surveys every three years. As evidenced by successful compliance audits.
• Under the supervision of the GM, Quality Improvement participate in the coordination and implementation of the hospital’s quality / performance improvement program on an annual basis, ensuring its consistency with organization’s mission, policies and procedures.
• Coordination and implementation of strategies towards the hospital’s international accreditation and attainment of quality standards.
• Function as a resource for staff trainings to ensure integration of hospital wide performance improvement initiatives.
• Develop and coordinate the quality assessment / performance improvement field in the medical department as necessary to meet the organization’s mission.
• Provide comprehensive orientation program for new employees as necessary and evidenced by the orientation schedules
• Participate in quality improvement activities.
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.
• Other duties as assigned.

Key Result Areas / Performance Goals

• Comply with the use of standard operating procedures and policies /adherence to quality standards
• Number of planned audit completed in resident facility.
• Number of unresolved exceptions discovered.
• Number of quality improvement initiatives championed in resident facility.
• Reporting within TAT.
• Achieve JCI benchmark rating for QI in resident facility.

Job Qualifications

• Bachelor's Degree or equivalent in Health Sciences or related field, Master's Degree (MPH, MPA, MA) strongly preferred.
• IASSC or ASQ Certifications - Yello belt.
• Certified Professional in Healthcare Quality®️ (CPHQ) is desirable.
• 3 to 5 years experience is desirable.

Core Competencies:

• Excellent communication skill
• Analytic and computer skills including use of statistical process control charts
• Knowledgeable and experienced in Lean, Six Sigma, PDSA or other performance improvement methods, with record of successful improvement projects

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills
• Service oriented, courteous, team player.

Application Closing Date
Not Specified.