Head, Mobile Wallet at Human Capital Partners (HCP)

Human Capital Partners is a professional services firm that specializes in the provision of management consulting services covering the entire human resource management value chain.

We are recruiting to fill the position below:

Job Title: Head, Mobile Wallet

Reference Code: ES00303
Location: Lagos

Job Objective(s)
The role will be responsible for:

• Conceptualize the value proposition and strategic initiatives for the adoption of Mobile and e-Wallets.
• Manage Wallet product initiatives throughout their lifecycles from planning to implementation, sales, monitoring, and product support in line with the Bank’s strategic objectives.
• Build and manage payment ecosystems built around Wallets within Mass Markets and Corporate organizations e.g. Manufacturing, Transport Services, Public sectors, Private Organizations, Financial Institutions etc.
• Build strong relationships with Industry Leaders, Regulators, Payment Aggregators and Switches to gain insight into new regulations, and technology trends and have first-hand information for better business decisions, directions, and policy implementation.
• Develop Management briefs, and perform periodic reviews and evaluations of performance, while proposing process improvements and corrective actions so as to remain competitive in the target markets.
• Build and sustain a robust financial model to manage the cost profile of the business, while meeting the projected profitability of the business in line with pre-agreed KPIs.
• Supervise, coordinate and manage the activities of the Mobile Wallet Team members.

Duties & Responsibilities 

• Develop and manage compelling initiatives and solutions that will aid targeted customer acquisition and activation activities.
• Identify and obtain new payment mandates (around wallets) from corporate bodies, as well as Government and Non-Government Organizations leveraging on existing relationships within the Bank.
• Develop and utilize specific marketing programs to drive results in the identified Retail, Commercial and Public Sector markets.
• Study and analyze market conditions in order to Identify key industry peers/ competitors and consumer trends.
• Articulate market requirements and opportunities for product innovation and enhancements.
• Plan and determine product specifications, create product road maps and define the long-term product strategy.
• Develop pricing strategies and product policies and manage interactions and communicate with cross-functional teams.
• Develop product marketing plans and event campaigns to generate product awareness and demand.
• Conduct product knowledge and awareness presentations; develop sales tools and training materials to equip relationship managers on product sales.
• Drive ongoing improvement in sales and profitability.
• Manage product-related support, feedback and inquiries from users.
• Coordinate market research to track customer and end-user feedback.

Requirements

• First Degree in a relevant discipline.
• Relevant 8 years experience in FCMG, Telecoms, Banking, Microfinance, Mobile Money, Payments, and other relevant sectors.
• MBA is an added advantage.
• Professional certifications in cognate knowledge areas.
• Relevant knowledge of regulatory policies/guidelines.
• Industry knowledge ofglobal trends inmobile payments andfinancial inclusion.

Application Closing Date
Friday; 23rd December, 2022.