Customer Service Representative at Rallys Closet

Rallys Closet is a fashion company that specializes in wholesale and retail of turbans, headgear, and other women's accessories.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Island, Lagos
Employment Type: Full-time

Job Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers.

Skills and Requirements

• Minimum of National Diploma in any field of study with at least 2 years work experience.
• Excellent oral and writing skills
• Excellent selling and negotiation skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Preferred Location of Applicants - Lagos - Lekki, Agungi, and environs.

Salary
N50,000 / month.

Application Closing Date
25th January, 2023.