Training Coordinator (Quick Service Restaurant) at Multipro Consumer Products Limited

Multipro Consumer Products Limited is the largest company in Nigeria dealing in Sales, Haulage and Logistics. MCPL was founded in 1996 as a fully owned company of the Tolaram Group. The first product sold by MCPL in 1996 was Indomie and since then it has played a seminal role in making Indomie a household brand in Nigeria. MCPL over the years has grown adding 13 brands in various categories comprising of Noodle, Snacks, Milk, Cereal, Oil, Homecare and Personal Hygiene.

We are recruiting to fill the position below:

Job Title: Training Coordinator (Quick Service Restaurant)

Location: Surulere, Lagos
Employment Status: Outsource

Job Summary

• The Training Coordinator will be responsible for managing the development and execution of brand SOP's, with a primary focus on providing training systems to employees at Cafe-level across all levels.

Job Description

• Maintains the appropriate number of trained employees in all stores.
• Provide train-the-trainer for store manager’s management training curriculum.
• Monitor and follow up with Operations Manager and Area Manager to ensure proper utilization of training manuals, and also provide updates to Area Manager on progress within the area.
• Visits stores on a regular basis totrack and monitor trainee performance and progress
• Ensurestraining manualsare completed and recorded in trainingreport template, and also certify employees upon completion
• Schedule, coordinate andhold trainingsessionsfor Chefs, Assistants and Managers.
• Coordinate with the Training Manager to obtain new product roll-out materials, new procedures, job aids, etc
• Schedule and deliver new product roll-outs and procedures training to Ops Manager & Area manager.
• Track and monitor new product and procedure roll-out training completion and monitor results.
• Provide remedial training as appropriate based on operational assessments or other identified needs.
• Coach GM’s to assess, address and resolve training issues as well as assist Area Manager in developing their skills.
• Monitor and assess training completion and history of all Assistants, Chefs, Managers.
• Assesstraining history, informsthe Training Manager of deficiencies,and recommendscorrective action.
• Complete all weekly, period and quarterly reporting as directed by Training Manager.

Qualifications

• Associate or Bachelor’s Degree preferred
• 3-5 years supervisory experience required (Experience in Quick Service Restaurant will be of advantage)
• Training experience in a multi-unit environment with a dispersed workforce
• 2+ years of formal training experience required
• Outstanding interpersonal and communication skills required
• Outstanding motivation skills and positive attitude required
• Outstanding presentation skills required
• Ability to schedule, coordinate, and monitor multiple activities (“multi-tasking”)
• Capability with MS Office applications (Word, Excel,Powerpoint)

Application Closing Date
15th March, 2023.