Order Operations Manager at GE Nigeria

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GE Nigeria is recruiting to fill the position of:

Job Title: Order Operations Manager

Job Number: 2039442
Location: Lagos
Function: Sales
Business: GE Healthcare
Business Segment: Healthcare Global Supply Chain

Role Summary/Purpose

• Leads the HCS Order Management team in the Africa Zone to execute on Customers Orders.
• This team manager is responsible for all aspects of the backlog execution, from order entry to customer acceptance & revenue recognition through equipment ordering from plants & suppliers and coordination of the whole order management cycle.

Essential Responsibilities

• The Zone OOM is a member of the EAGM OM leadership team, with direct management of the Order Management Specialists (aka PjMs), Demo Specialists or Inventory Specialists dedicated to the Zone.
• Success in this role will include delivering on transactions execution across the business - through adoption and drive of the defined operating mechanisms - & collaborating effectively with the various stakeholders (Commercial, GSC FF & Logistics, HPM, Comm Ops, Finance, Service, S&OP, Op Exc, etc.) with the objective to always maximize Customer satisfaction.

Key Responsibilities/essential functions include

• Responsible for Order Management excellence & quality in the Zone with continuous alignment to business goals
• Staff member of EMEA OTR, with expectations for excellent partnership with other operating teams and CoE's, partnering to drive Order Operations excellence in EAGM
• Critical business partner to the Zone leadership team by reaching the required business outcomes, including backlog execution efficiency, predictability of cycle times, finished goods inventory management
• Driving operational rigor & standard process adoption in the Zone in order to stabilize & reduce cycle times, improve service quality and reduce costs - Optimally allocating resources & managing operating costs in order to ensure that sufficient and optimal capability, capacity, scalability and backlog operational controls are in place to fulfill commitments
• Building & strengthening communication & collaboration with GSC Fulfillment, Logistics & Service - Driving a highly collaborative culture, which encourages effective partnership across functional and geographic boundaries to deliver on business imperatives
• Driving a culture of quality & ensuring total Compliance to business and process regulations including order booking & revenue recognition
• Major KPIs: Leadtime compliance - Revenue & Deals predictability - Inventory Turns - OTR Base costs - Execution cycle times (FG CyT variability, order entry CyT).

Qualifications/Requirements

• Bachelor's Degree and 8+ years' experience in sales, management and or operations
• Demonstrated ability to lead and influence a team within a large, complex and matrixed organization
• Ability to influence and collaborate with senior level management team
• Experience leading or managing projects of various size, duration and scope
• Ability to translate strategy into business objectives
• Executive level presentation skills
• Coaching and mentoring experience
• Demonstrated written and oral communication skills
• Reliable, responsive, attentive to detail
• Action and results-oriented Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Preference will be given to EE candidates.

Additional Eligibility Qualifications
Desired Characteristics:

• Demonstrated leadership capabilities, able to mobilize teams to achieve - Team management experience.
• Skill sets and experience in OTR processes or in Supply Chain, with an experience in driving Six Sigma or Lean projects
• Ability to effectively manage time & KPIs, prioritize work, multi-task across many assignments & delegate, build improvement plans & execute.
• Clear thinker with the ability to engage multiple stakeholders.
• Able to adopt, and drive adoption by the team, of Standards & Frameworks.
• Inclusive leadership: energizing others by building a connection with the team through personal involvement & trust and by providing feedback & coaching to help developing others.
• Strong process mind-set.
• Ability to break-down complex tasks and identify opportunity to simplify & standardize.
• Demonstrated ability to thrive in an environment that encourages independent initiative and change management.

Application Closing Date
Not Stated.

How to Apply
Interested and qualified candidates should:
Click here to apply online