Supervisor at a 3 Star Hotel - KFD Consulting

KFD Consulting - Our client, a 3 star Hotel based on the Island part of Lagos State, offering the best hospitality services to guests from far and near, is recruiting to fill the position below:

Job Title: Supervisor

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Strong communication of the weekly operational plan to hotel manager.
• Prompt maintenance of all hotel Room facilities and building
• Reviewing employee behavior, grooming, and performance
• Motivating team members and ensuring good productivity across all departments
• Inspecting all room amenities before daily check-in and monitoring online reviews/complains
• Supervise and train staff members in all departments, including housekeeping, maintenance, front desk, and food service.
• Ensure that all guest requests and complaints are handled in a timely and professional manner.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure that they are clean, well-maintained, and meet quality standards.
• Maintain accurate records of guest complaints, maintenance requests, and staff performance.
• Implement and enforce hotel policies and procedures to ensure that all staff members are following established protocols.
• Coordinate with other departments to ensure that the hotel is meeting revenue and occupancy goals.
• Assist the hotel manager with special projects and other duties as assigned.

Requirements

• Bachelor's Degree in Hospitality Management or a related field is preferred.
• Previous experience in hotel operations or guest services is required, with 2-3 years of supervisory experience and 2 years in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Proficient in Microsoft Office and hotel management software.

Application Closing Date
10th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online