Vendor Relationship Management Officer at Konga Nigeria

Konga.com is Nigeria's largest online mall. We launched in July 2012 and our mission is to become the engine of commerce and trade in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our lowest price guarantee, 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

We are recruiting to fill the position below:

Job Title: Vendor Relationship Management Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Negotiate contract agreements for products and services.
• Assess contractor performance to identify the need for amendments of existing contracts.
• Prepare and edit contracts between the company and potential clients.
• Handle breach of contracts in a timely manner.
• Serve as the main liaison with outside contracting representatives.
• Develop and implement effective procurement proposals.
• Research regulations to guarantee contracts are updated and in compliance with laws.
• Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the contract terms and regulations.
• Manage communication with vendors

Vendor Management:

• Initiate negotiations with suppliers//vendors in order to obtain best cost and lead time offerings
• Conduct performance evaluation for suppliers in order to maintain quality services
• Regularly update suppliers’ database to ensure all required data are captured and available for effective use
• Contractor prequalification and performance evaluation to meet organizational quality standards and project implementation guidelines.
• Drive contract agreement/SLAs and facilitate technical and legal reviews to minimize litigation risks.
• Monitor and drive contractor compliance with project commercial terms and conditions.
• Manage all disciplinary actions/sanctions against contractors

Quality Control / Training:

• Ensure all vendors have the required certifications
• Carry out periodic checks to ensure that all contractors meet HSE standards
• Liaise with CEA and Engineering to design appropriate customer experience training for the FTTH contractors

Commercial Issues:

• Follow up with Finance, user departments and vendors on payments
• Coordinate all vendors’ commercials with regards to invoicing, delayed payment etc.

Safety, Quality and Environment:

• Ensure that all relevant safety, quality and environmental procedures and controls are adhered to so that the safety of employees, contractors and quality of product/services and environmental compliance can be guaranteed.
• Policies, Systems, Processes and Procedures Management:
• Follow all relevant departmental policies, processes, standard operating procedures and directives so that work is carried out in a controlled and consistent manner.

Continuous Improvement:

• Coordinate the identification of opportunities for continuous improvement of processes and practices, taking into cognizance international best practices, cost reduction and productivity improvement.

Reporting:

• Prepare monthly performance review report

Other Tasks:

• Any other request or task as allocated by the HOD, senior Management or Executive Management Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

• University Degree or Higher National Diploma in Management Sciences
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage

Work Experience:

• A minimum of 3 years experience in a similar role in Supply Chain Management
• Sound understanding and experience in Procurement & Logistics/Supply
• Excellent oral and written communication skills.
• In-depth knowledge of procurement regulations, contract documents, and legal specifications.
• Outstanding negotiation and interpersonal skills.
• Ability to resolve client complaints and concerns.

Other Skills:

• Attention to details
• Good analytical skills
• Good verbal and written communication skills
• Good knowledge in implementation of policies and procedures
• Good planning and integration skills

Other Requirements:

• Customer Focus
• Planning
• Analytical Skills
• Forecasting
• Action orientation
• Drive results
• Ability to optimize work processes
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Application Closing Date
10th March, 2023.