Customer Service Agent - Bilingual (French / English) at Optasia

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience. Since company’s inception, over a decade ago, we have grown to become a global leader in the Fintech fields, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for all our partners and clients.

We are recruiting to fill the position below:

Job Title: Customer Service Agent - Bilingual (French / English)

Location: Lagos, Nigeria
Employment Type: Full time
Category: Business and Investments

Description 

• We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of like-minded individuals who are delivering solutions in an innovative and exciting environment.
• As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French / English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.

What you will Do

• Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
• Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
• Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
• Perform other related duties as may be assigned.

What you will Bring

• Bachelor of Art - BA in French or equivalent.
• Excellent communication skills in French/English as well as active listening skill.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge in customer service, conflict management and ability to multitask.
• Customer service experience required.

Why You Should Apply
What we offer:

• Competitive remuneration package
• Extra day off on your birthday
• Comprehensive private healthcare insurance
• All the tech gear you need to work smart

Optasia’s Perks:

• Be a part of a multicultural working environment
• Meet a very unique and promising business and industry
• Gain insights for tomorrow market’s foreground
• A solid career path within our working family is ready for you
• Continuous training and access to online training platforms

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online